703 Yale St - Houston, TX
713.862.2670
M-F 9am - 5pm | Sat 12pm - 5pm

Shipping Info & Return Policy

Payment

Rebecca Lankford Designs and / or Studio 703 online accepts Visa, Master Card, American Express, Discover and PayPal.

You are required to provide the complete billing information associated with your credit card, as well as the security code.

We reserve the right to ship only to the billing address of a cardholder.

Merchandise Availability/Order Fulfillment

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers prior to checkout or completion of your online sale.

Rebecca Lankford Designs offers products for sale that are hand-crafted at the time the order is placed as well as products that are in stock and available for sale at our physical location in Houston, Texas. While we make every attempt to properly represent real inventory numbers on the site, merchandise availability on our website is not guaranteed. We will make every effort to reorder the item for you, if possible.

Once you have made your selections and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. You will receive an order and shipping confirmation e-mail once your items have shipped.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. Additionally, we reserve the right to not fulfill any order of an item listed in error.

 

Checkout Confirmation

You will receive an email confirmation once your order has been received as well as after it has been processed and shipped. Once you order is shipped, your order will arrive within 1-7 business days depending upon your chosen shipping method.  The time it takes to ship will be extended if the item ordered has to be hand-crafted before it is shipped. If you have any questions or need to make adjustments to your order please email us at info@rebeccalankforddesigns.com.

Order & Shipping Charges

Your card will be charged immediately upon online authorization. Sales tax will be added to all shipments made within the state of Texas. Sales tax also applies to shipping charges.

Rebecca Lankford Designs will contact you with a follow-up email or phone call if the merchandise you have selected is not available at the time of order processing and to handle any necessary refunds.

Estimated Processing & Delivery Time

FOR ALL IN STOCK ITEMS:   Please allow 1-2 business days for order processing before the order is shipped. Once orders are processed, items are usually shipped the next business day. Please note that during sale events and holidays shipping times may vary and some shipments may be delayed. We apologize for any inconvenience.

FOR ALL ITEMS THAT HAVE TO BE HAND-CRAFTED AND / OR CUSTOM ORDER ITEMS:  Please allow 5-10 business days for the order to be processed and the hand-crafted or custom item to be hand-made before the order is shipped.  Please note that during sale events and holidays shipping times may vary and some shipments may be delayed. We apologize for any inconvenience.

Regular Processing Time:
We ship Tuesday-Thursday during normal business hours; at this time we do not offer Saturday delivery.

Shipping Options

We only ship UPS and offer three shipping options within the Continental United States: Ground, 2nd-Day Air and Next Day Air, which does not include Saturday delivery. We are unable to deliver to Post Office Boxes, and are required by our credit card processors to verify a credit cards' billing address.

Orders Over $500 Receive Free Shipping

Delivery Time (if ordered before 12pm Central)

Ground

5-7 business days

2-Day Air

2 business days

Next Day Air

1 business day

 

*The above rates are estimates. Actual shipping costs will be calculated during the checkout process.

You will be notified via email with your UPS tracking number as soon as your order is shipped. You can also log in to your account and view the status of your order.

Insurance + Delivery

Rebecca Lankford Designs and / or Studio 703 insures every shipment.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. 

Personal Message & Gift Receipt

If would like to add a personal message to a gift just provide the information during checkout in the "Additional Shipping Instructions" section. We'll add your note to the packing slip and include a gift receipt as well (prices will be removed).

Returns

All sale items are final sale and cannot be returned. Non-sale items can be returned for store credit or exchange within 10 days of your order date.

Return Instructions

  1. Repackage your return securely in a box comparable to the one you received your item in.

  2. Enclose a copy of receipt as well as reason for return/exchange. Save copies for your records.

  3. For your protection, we recommend that you use USPS, UPS, FED EX, DHL or Insured Parcel Post for your return.

  4. Keep the Tracking Number from the package you are returning to ensure that the package is returned to us.

  5. Once we receive the returned item(s), we will issue the appropriate exchange or online/store credit and send you a copy of the receipt via email or US Postal Service.

Returns must be postmarked within ten days from the time you receive your order.

Merchandise must be returned prepaid and insured by the customer for its full purchase price to Rebecca Lankford Designs. Credit issued will not include original shipping charges.

Rebecca Lankford Designs is not responsible for any uninsured return items that are not received.

All returns of online orders must be sent to:
Rebecca Lankford Designs 
Attn: Online Returns
703 Yale Street
Houston, Texas 77007

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return and your Return Authorization Form we will process a refund for the cost of the returned item and send you an email confirmation.

The customer is responsible for shipping costs and insurance for all returns and exchanges.

Repairs

All of the jewelry in our collections has been hand-crafted / hand-made. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. We urge you to send anything in this condition back to us for evaluation. Once we look at the piece, we will determine what course of action to take.  This process may take up to 2 weeks. If you have any questions about this process, please do not hesitate to call us 713-862-2670 or email us at info@rebeccalankforddesigns.com - we are here and eager to help.

Questions

Customer service is available at 713.862.2670 or at info@rebeccalankforddesigns.com during regular business hours (Monday-Friday, 9am-5pm CST).